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Laboratory Transformation and Improvement Program

A lab-specific program to build absorptive and change capacity to future-proof and optimize any team in any lab.

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About Laboratory Transformation and Improvement Program

An online learning program consisting of six hours of e-learning, four hours of online facilitated sessions, and a one-month facilitated workplace project. The purpose of the course is to equip laboratory leaders and teams in recognizing the need for change and identify problems, pain points, and opportunities to solve and improve laboratory performance.

Developed by:
Power of Process
Duration:
10 hours
Learning Mode:
eLearning
Certificate:
Certificate of completion

Topics

  • Change and transformation to ensure the future relevance of the laboratory
  • The laboratory ecosystem, process, and performance
  • Laboratory performance data
  • Problems, pain points, and opportunities within the laboratory
  • Scenarios to solve multiple issues
  • Business case and implementation plan development
  • Managing change

Credits

PACE
10 Contact Hours
RCPath
10 CPD
SMLTSA
10 CEU

Pricing

Instructors

Andre Gouws


Andre is a seasoned skills development professional with over 27 years of experience in the learning and development sphere. He holds a degree in electrical engineering with an international diploma in teaching and training. He has completed the Management Advanced Program through Wits Business School and is a certified NQF assessor, moderator, and workplace coach. André's passion for helping people reach their potential is evident through his hands-on teaching methods. He is known to inspire, motivate, and develop people to help them achieve their business objectives and career aspirations. His engineering background, combined with human resources experience and business management acumen, provides him with a unique skill set to research, develop, and deliver skills development programs that truly impact the bottom line. He is passionate about laboratories and their role in the quality of life and making us live longer, healthier and stronger. With this in mind, he has developed the Power of Process skills development programs that help laboratories enhance patient care through business management and laboratory performance improvement in a rapidly changing environment. He has also authored a textbook called "The Guide to Management for Laboratory Leaders" that is available at Amazon.com


Chapter 1: Laboratory Transformation and Improvement Program

Lesson 1: Introduction

8 minutes

The laboratory operates in a fast-changing external environment. The laboratory must constantly scan the environment and adapt to change to stay relevant for the future. This lesson looks at the factors to consider that could negatively impact the lab.

Lesson 2: Change, Transformation, & Culture

12 minutes

This lesson looks at transformation as a change management strategy that re-align processes, people, systems, infrastructure, and technology with the laboratory's mission, vision, and strategic objectives when aligning with changes in the healthcare macro or business environment.

Lesson 3: Understanding the Laboratory Value Chain

9 minutes

This lesson explains how the lab must constantly balance cost-efficiency with service delivery and continuity within its value chain and the levers to improve overall performance to deliver a quality test result at an affordable price and within a reasonable turnaround time.

Lesson 4: The Laboratory as a Process

7 minutes

The lesson looks at basic processes, the inefficiencies that could occur, and identifying more efficient work methods.

Lesson 5: Problem Solving

16 minutes

This lesson defines a problem and how to approach it as a function of its causes.

Lesson 6: Understanding Laboratory Performance

11 minutes

This lesson shares insights about targets and target setting to determine where the lab is in terms of current performance and where it could be using the triangle of pain.

Lesson 7: Gathering Performance Data

9 minutes

This lesson provides insights about data, data sources, process parameters definitions, and data collection plans, which is an essential element of understanding the performance of your laboratory process.

Lesson 8: Level 1 Mapping

13 minutes

The lesson looks at the usage of a Level 1 process map, and it can be used to create a common language and helicopter view of the process to be improved.

Lesson 9: Level 2 Mapping

37 minutes

This lesson will teach you how to draw a Level 2 Process Map using Business Process Modelling and Notation.

Lesson 10: Collecting Human Resources Information

11 minutes

This lesson provides insights about collecting Human Resource Related information and how to perform basic resource utilization calculations.

Lesson 11 : Collecting Equipment Data

5 minutes

This lesson explains how to gather equipment-related data and perform basic equipment utilization calculations.

Lesson 12: Turnaround, Takt and Cycle Time

22 minutes

This lesson provides insights about turnaround time, predictable turnaround time, takt time, and cycle time. It explains how it should be measured as a key performance indicator to measure laboratory performance.

Lesson 13: Points of Interest and Demand

12 minutes

This lesson explains Points of Interest, the impact of demand on resources, and the importance of aligning capacity with demand.

Lesson 14: LIS Data

22 minutes

This lesson explains how to analyze the LIS data using Excel to get more insights into the past and current performance of the laboratory.

Lesson 15: Brainstorming

6 minutes

This lesson explains three brainstorming techniques used as an idea-generating tool to gather more information about a problem or get more ideas on how to solve a problem.

Lesson 16: Checksheets

5 minutes

This lesson will explain how to use a check sheet to identify patterns or events, problems, defects, defect locations, and defect causes. It will also explain how to use location Plots to define problem events and link the events to locations.

Lesson 17: Pareto Analysis

6 minutes

This lesson explains how to use a Pareto Chart to identify the top 20% effects that causes 80% of the problems from a set of data.

Lesson 18: 5-Why Analysis

7 minutes

This lesson explains how the five-why methodology can assist in determining the root cause of a problem and how to assign countermeasures for each.

Lesson 19: Cause and Effect Diagrams

6 minutes

This lesson explains how Cause and Effect Diagrams can be used to determine the Root Cause of a problem in your lab.

Lesson 20: Waste

12 minutes

This lesson explains how to identify wastage like Transportation, Inventory, Movement, Waiting, Over Processing, Over Production, Defects, and Skills in your laboratory.

Lesson 21: Scenario Development

22 minutes

This lesson explains how to develop different scenarios to improve a laboratory process and use a simulation model in MS Excel to test the best scenario for implementation.

Lesson 22: Evaluating Improvements

7 minutes

This lesson explains how to evaluate improvement initiatives by considering system constraints, sensitivities, and alternative scenario development.

Lesson 23: The Business Case

13 minutes

This lesson explains how you can ensure that the scenario to be implemented is aligned with the strategic objectives of the lab. It explains how to identify possible risks and manage it proactively. It explains how to structure the business case for project implementation.

Lesson 24: Project Implementation

15 minutes

This lesson explains the steps to follow when implementing a performance improvement project.

Lesson 25 : Change Management

18 minutes

This lesson addresses the different types of change, change resistance, and the impact of change on the laboratory organization. It explains how change agents can help the lab accelerate change. The lesson explains Kurt Lewin's Change Model and how it can implement change from beginning to end.

The Workplace Project and Write-up (Optional)

1 month

Identify a performance and transformation project in your laboratory and use all the steps learned from this course from beginning to end the execute the project. Document the project at the end in the form of a case study.

Assessment

30 minutes
Graded

An assessment to test the learner's knowledge on the content of the program.

Performance Improvement in Practice - A Case Study (Bonus)

120 minutes

Delegates will learn how to integrate everything learned through an integrated case study that will improve the performance of a laboratory.