This laboratory management course will provide you with comprehensive conceptual knowledge and the practical skills needed to become a Laboratory Manager. This course empowers staff with a technical background to transition into a leadership position. "Blended" refers to a combination of on-demand e-learning content and facilitated virtual sessions.
Louise has 32 years’ experience within the HR & Training environment. She has been working with the Power of Process team since 2017 and worked closely with Andre Gouws to achieve their local and international accreditations. She has an absolute passion for people development and is a highly motivated individual and enjoys and thrives on new challenges. She studied Human Resource Management, Training and Development, Personnel Management, Diploma in Franchise Management and Business Management from various institutes (RAU, IPM, Unisa). Louise has always believed in ongoing self-development – Never too old to learn! She is an accredited SDF, Facilitator, Assessor, Moderator, Member of South African Institute of Management (SAIM), Human Resource Practitioner with the SABPP (Western Cape Board Member 2018/2019), was a member of ASDSA and an Associate with SAPTA. She has facilitated and consulted within various industry sectors and is accredited to facilitate over 80 different programmes and work processes. She enjoys all aspects of Human Capital development and management, from recruitment through to performance management. She has knowledge of respective legislation and extensive experience with regards to management and leadership development. She has been involved in various coaching projects for delegates and students from LTS Health Learning, Pathcare and USB (Medical students). She has successfully complete the Power of Process Champion, Power of Process Masters and Lab Transformation Improvement Programme.
This module will give you a clear understanding of the laboratory context and purposes. You will understand how to align and support the strategy.
This module will guide you in understanding the 3-step process to analysing your operational strategy.
This module will guide you in understanding the PEST methodology and how to implement this analysis effectively.
In this module, we will discuss four factors of a SWOT analysis as well as how to conduct a SWOT.
In this module you will acquire an understanding of what Porters Five Forces are and how to utilise them to determine your competitive position.
This module will guide you in understanding the laboratory processes such as workload, service delivery, and the bottom line.
In this module you will be able to identify the performance objectives of process outputs and the factors on how design can support it.
This module will guide you in understanding what planning and control are and how it is affected by supply and demand.
This module will build on your understanding of what planning and control is and how it is affected by supply and demand.
In this module we will identify and explain various best practice business models, specifically Business Process Re-engineering and Total Quality Management, which will assist you in making an impact in improving your laboratory’s performance.
In this module we will identify and explain various best practice business models, specifically Lean and Six Sigma and Theory of Constrains, which will assist you in making an impact on improving your laboratory’s performance.
In this module we will identify and explain various best practice business models, specifically Six Sigma, DMAIC and DMADV, which will assist you in making an impact in improving your laboratory’s performance.
This module will expand on the various objectives, functions and critical success factors to ensure effective planning.
This module will define what delegation is and how to implement a successful delegation plan.
This module will help you understand the different tools for effectively supervising your team.
This module focuses on the aspects of performance planning and goal setting, continuous feedback, and coaching as well as regular reviews as part of the performance management process.
Effective teams generate synergy through a coordinated effort. This synergy may not always be present at the time that the team is formed. The team evolves through different stages before this synergy is. This module focuses on the stages of team development and the different types of teams that can exist.
Good teams don’t just happen by accident. Therefore, it is important for the lab manager to understand the key elements of how to build an effective team. This module unpacks the components of a team charter and the training needs analysis process for building an effective team.
The key to maintaining an effective team lies in the ability of the laboratory manager to motivate team members and manage diversity and any conflict that may arise. This module focuses on these aspects of maintaining an effective team.
There are various factors that impact the dynamic of a team. Factors such as member roles, team size, and individual behaviors can all affect the dynamic of a team or group. These factors will be unpacked in this module.
This module describes the characteristics required for effective leadership, i.e. to lead a group of people towards a common goal.
This module unpacks the factors contributing to toxic leadership and the impact thereof on employee performance and business productivity.
Change is inevitable in the laboratory landscape. This module looks at different types of change and how change affects the laboratory.
This module introduces the framework that makes up the financial function. Components of this framework such as the value of financial management, drivers that shape the implementation of financial activities and roles within the financial function will be discussed in this module.
This module unpacks the accounting elements and describes the recording of transactions in the accounting system.
This module focused on the reporting function of accounting which deals with the creation of financial statements. The balance sheets and cash flow statement were described.
Financial statements are the core financial documents in an organisation, and provide different views on the company’s finances. This module described the third type of financial statements, namely the income statement.
This module defines the terms associated with budgeting and describes the process of setting a budget.
This module discusses cost control and the ways and strategies that companies use to manage their cost drivers.
This module focuses on how decision-making is supported. Aspects such as enterprise resource planning systems, analysing budget variances and identifying opportunities for improvement in the budgeting process will be discussed.
Not managing safety and work areas in the laboratory can hinder productivity, drive up inventory costs and pose serious health and safety risks. This module describes the physical aspects of managing work areas, the 5S methodology, and elements of a safety management plan.
This module unpacks the fundamental building blocks of quality in the laboratory, and details the quality system essentials that act as guiding building blocks to establish a quality management system.
This module details the quality system essentials that need to be addressed in the pre-analytical phase of the workflow path.
This module describes how to manage inventory efficiently and effectively to ensure increased productivity and decreased costs.
This module describes the physical, staff and financial requirements for the selection and acquisition of laboratory diagnostic equipment. Factors that warrant selection are also included.
Method selection is crucial for accurate and reproducible laboratory test results. This module describes the service requirements, method selection characteristics and validation requirements for selecting and implementing methods.
Maintaining and controlling your laboratory documentation assists you in ensuring compliance with industry regulations and reinforcing quality management within your organisation. This module discusses how to utilise a system to manage information, documents, and records.
This module describes how to utilise quality tools to ensure continuous improvement in laboratory quality.
This module describes the elements and application of the LEAN methodology to improve quality in the laboratory.
The module describes the application of quality indicators to monitor and evaluate performance throughout critical aspects of the laboratory processes.
This module describes how to identify and manage occurrences, as well as identify opportunities for improvement in the laboratory.
This module discusses how to identify areas or elements in the laboratory that may be prone to errors. The processes for managing risks and strategies for risk management are discussed.
This module describes how to deal with customers in a professional and effective way as well as which tools to use to assess and ensure customer satisfaction.