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Laboratory Performance Insights - Data Gathering

Discover how to obtain performance insights through the gathering of Human Resources, Equipment, and LIS data.

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About Laboratory Performance Insights - Data Gathering

An online program consisting of 70 minutes of e-learning that will show you how to obtain performance insights through the gathering and analysis of human resources, equipment, and LIS data.

Developed by:
Power of Process
70 minutes
Learning Mode:
Certificate of completion


  • Collecting Human Resource Information
  • Collecting Equipment Date
  • Turnaround, Takt and Cycle Time
  • Points of interest and demand
  • LIS Data



Andre Gouws

Andre is a seasoned skills development professional with over 27 years of experience in the learning and development sphere. He holds a degree in electrical engineering with an international diploma in teaching and training. He has completed the Management Advanced Program through Wits Business School and is a certified NQF assessor, moderator, and workplace coach. André's passion for helping people reach their potential is evident through his hands-on teaching methods. He is known to inspire, motivate, and develop people to help them achieve their business objectives and career aspirations. His engineering background, combined with human resources experience and business management acumen, provides him with a unique skill set to research, develop, and deliver skills development programs that truly impact the bottom line. He is passionate about laboratories and their role in the quality of life and making us live longer, healthier and stronger. With this in mind, he has developed the Power of Process skills development programs that help laboratories enhance patient care through business management and laboratory performance improvement in a rapidly changing environment. He has also authored a textbook called "The Guide to Management for Laboratory Leaders" that is available at

Chapter 1: Laboratory Performance Insights - Data Gathering

Collecting Human Resources Information

11 minutes

This module provides insights about collecting Human Resources Related information and how to perform basic human resource utilization calculations.

Collecting Equipment Data

5 minutes

This module explains how to gather equipment-related data and perform basic equipment utilization calculations.

Turnaround Takt and Cycle Time

22 minutes

This module provides insights about turnaround time, takt time, and cycle time. It explains how it should be measured as a key performance indicator to measure laboratory performance.

Points of Interest and Demand

12 minutes

This module explains points of interest, the impact of demand on resources, and the importance of aligning capacity with demand.

LIS Data

22 minutes

This module explains how to analyze the LIS data using MS Excel to get more insights into the past and current performance of the laboratory.