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Laboratory Performance - The Need for Change

Discover the need for change and transformation to ensure the future relevance of the clinical laboratory.

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About Laboratory Performance - The Need for Change

An online program consisting of 20 minutes of e-learning that will help you to discover what is happening in the macro environment and why you need continuous improvement to stay abreast of change to ensure the future relevance of your laboratory.

Developed by:
Power of Process
20 minutes
Learning Mode:
Certificate of completion


  • Developments that changed the world
  • External factors impacting healthcare
  • Transformation types
  • Vital steps for transformation management plan



Andre Gouws

Andre is a seasoned skills development professional with over 27 years of experience in the learning and development sphere. He holds a degree in electrical engineering with an international diploma in teaching and training. He has completed the Management Advanced Program through Wits Business School and is a certified NQF assessor, moderator, and workplace coach. André's passion for helping people reach their potential is evident through his hands-on teaching methods. He is known to inspire, motivate, and develop people to help them achieve their business objectives and career aspirations. His engineering background, combined with human resources experience and business management acumen, provides him with a unique skill set to research, develop, and deliver skills development programs that truly impact the bottom line. He is passionate about laboratories and their role in the quality of life and making us live longer, healthier and stronger. With this in mind, he has developed the Power of Process skills development programs that help laboratories enhance patient care through business management and laboratory performance improvement in a rapidly changing environment. He has also authored a textbook called "The Guide to Management for Laboratory Leaders" that is available at

Chapter 1: Laboratory Performance - The Need for Change


8 minutes

The laboratory operates in a fast-changing external environment. The laboratory must constantly scan the environment and adapt to change to stay relevant for the future. This lesson looks at the factors to consider that could negatively impact the lab.

Change, Transformation, and Culture

12 minutes

This lesson looks at transformation as a change management strategy that re-aligns processes, people, systems, infrastructure, and technology with the laboratory’s mission, vision, and strategic objectives when aligning with changes in the healthcare macro or business environment.