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Structuring laboratory skills development and performance management to ensure competent employees who will deliver on the laboratory’s test directory.
Suggested Resources: Lab Management Online (LMO) , Power of Process Champion - Blended , Power of Process Master - Blended , Power of Process Pioneer , The Aspiring Lab Manager
“My team worked with Andre on a programme of "developing skills for bottomline impact". Andre was able to help the whole team think critically and constructively about the skills and competencies required in each role within the department. We analysed the job descriptions and were able to create a full matrix of competencies, skills and training needs relating to each particular job role. Andre was able to guide and coach us into reviewing and analysing complex tasks, working with the team to break down a complex job role into manageable tasks and associated competencies. This has led to development of individualised training programmes for staff which will allow the department to not only motivate the staff but also deliver on its key objectives.”
- Colin Carr
Operations Manager, East Genomic Laboratory Hub, Cambridge