LabVine Learning Courses - Power of Process Champion - Blended

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Power of Process Champion - Blended

Learn how to collect laboratory performance data, identify performance problems and propose improvement solutions.

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About Power of Process Champion - Blended

An online learning program that consists of 25 hours of e-learning and 5 hours facilitated learning, delivered over five weeks. The purpose of the course is to equip the learner with an in-depth understanding of laboratory processes, how it relates to laboratory performance, identify performance problems and propose corrective actions.

Developed by:
Power of Process
Duration:
5 weeks
Learning Mode:
Blended
Certificate:
Certificate of Competence

Topics

  • The 8 Principles of Laboratory Performance
  • Laboratory process mapping
  • Introduction to modeling and simulation

Credits

SMLTSA
24 CEU
PACE
24 Contact Hours
RCPath
24 CPD

Pricing

Instructors

Andre Gouws


As the Head of Product and Methodology at OIM, André brings a wealth of expertise as an HR and Learning and Development (L&D) Executive. His extensive experience spans leading large L&D teams in listed companies to founding a skills development company focused on business and process improvements for medical laboratories. Through LEAN and Six Sigma methodologies, he successfully expanded this venture globally, reaching markets across the USA, South America, Canada, the UK, Europe, and Southern Africa. With a career spanning 30 years, André has been instrumental in designing, developing, and implementing a range of HR systems and accredited management and leadership development programs. These initiatives have had a significant financial impact on both internal and external clients and remain in active use today. André’s expertise encompasses business and process improvement methodologies, global skills development standards, coaching, and the management of multi-disciplinary teams across regions. His commitme


Hanine Van Deventer


Hanine is a professional engineer with 16 years of experience managing numerous multidisciplinary projects. She has a keen focus on systems and procedures and manages projects driven by performance. She embraces change as an opportunity to succeed. With that mentality, she has often been put in the role of superuser or trainer for the implementation of new or improved systems.


Chapter 1: Linking strategic objectives with laboratory performance

The impact of the macro environment on the lab

50 minutes

We discuss the various factors of the macro environment that could negatively impact the laboratory business and how to align our operations to ensure survival.

The importance of diagnostics in healthcare​

5 minutes

The laboratory is the heart of healthcare. We discuss the importance of diagnostics in the healthcare industry.

Innovation with certainty

20 minutes

To be innovative, labs need certainty. We discuss the importance of certainty and understanding your true potential.

The 8 Principles of Laboratory Performance

40 minutes

An introduction to the 8 Principles of Laboratory Performance, developed to minimise risk, maximise impact and drive performance in the laboratory.

Chapter 2: Analysis of laboratory performance

The laboratory value chain

40 minutes

We look at the full value chain of the laboratory and how specific variables could impact performance.

The laboratory as a process​

25 minutes

To improve the performance of the laboratory, we must first understand what a process is. We look at the definition of a process and how this relates to a laboratory.

Boost the bottom line or bust​

40 minutes

We remain relevant only if we strive for a tangible bottom line impact. We look at Principle 1: Boost the bottom line or bust.

Chapter 3: Gathering performance data

Lead with a common language ​

25 minutes

We are more efficient when we understand our business and share ownership of what we are trying to achieve. We look at Principle 2: Lead with a common language.

Data, data sources and data gathering​

40 minutes

The laboratory generates immense amounts of data daily. We look at the main data sources in a laboratory, the data types and how to collect data that can be used to inform performance improvement.

Chapter 4: Translate the laboratory operation into a process map​

Trust the transparency

30 minutes

We are more effective when we commit to sharing information across boundaries within our organisation. We look at Principle 3: Trust the transparency. We consider the different levels of process mapping and how to create a level 1 map.

Translating processes into process maps​

200 minutes

We look at how to translate your processes into a process map to understand your processes and enable the identification of improvement opportunities. We discuss an international industry standard in process mapping and simulation called Business Process Modelling and Notation (BPMN).

Similis as a process mapping application

240 minutes

An introduction to Similis, a cloud-based process mapping and simulation tool, which will assist you to map and document your processes.

Introduction to simulation

20 minutes

An introduction to simulation, the various types, and its potential in performance improvement in the laboratory.

Chapter 5: Identify performance improvement opportunities​

Facts or figures, ​ no fluff

150 minutes

We make smart decisions when we present the business case openly and honestly. We look at Principle 4: Facts or figures, no fluff. We also look at key performance areas, key performance indicators and benchmarking.

Driven by decisiveness

200 minutes

We move faster when we have the power to act with certainty — and without hesitation. We look at Principle 5: Driven by decisiveness. We look at tools that will assist you to analyse identified problems on a high level and how to create scenarios to improve performance.

Accuracy is paramount

15 minutes

We get things done accurately when we set our expectations and measure our results. We look at Principle 6: Accuracy is paramount. We discuss how to build your business case and implement your performance improvement project with confidence.

Sustain Innovation

20 minutes
Graded

We look at the 7th and 8th Principle of Laboratory Performance which will explain how to sustain innovation. We discuss the importance of empowering each other.

Chapter 6: Assessment

Knowledge assessment

8 hours
Graded

This sections involves an assignment to assess the application of knowledge gained throughout the Power of Process Champion Blended course.