When examining the requirements of ISO/IEC 17025 and ISO 15189 Clause 6.2 on Personnel, it becomes clear that the cornerstone of this clause lies in ensuring laboratory personnel possess the “competency” to perform their roles effectively.
Competency, defined as the ability to do something successfully or efficiently, requires three critical components: technical skills (knowledge and practical experience), time, and motivation. Together, these form the foundation for delivering high-quality laboratory outcomes.
